Shipping policy

Shipping Policy

Last Updated: June 18, 2026

Thank you for shopping with Maroix. We are committed to providing reliable shipping services and ensuring your order arrives safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional events, processing times may be slightly extended.

Shipping Time

Estimated delivery times are as follows:

United States: 10–20 business days
International Orders: 15–30 business days (depending on destination and customs processing)

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on the destination, shipping method, and order value. Any available free shipping promotions will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link, if available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees imposed by local authorities are the responsibility of the customer unless otherwise stated.

Shipping Delays

Occasionally, delays may occur due to:

Customs inspections
Severe weather conditions
Carrier disruptions
Public holidays
High shipping volumes
Other circumstances beyond our control

Maroix is not responsible for delays caused by third-party shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is provided and the order cannot be delivered, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team as soon as possible.

Email: yanguoxiong028@outlook.com

Phone: +1 (626) 360-6240

We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate solution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Maroix Customer Support