Return Policy

At Maroix, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

Return Period

Returns are accepted within 30 days from the date your order is delivered.

Return Conditions

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.

• Be returned in its original packaging with all tags attached.

• Not be damaged due to misuse or improper handling by the customer.

The following items are not eligible for return unless they arrive damaged or defective:

• Personalized or customized products

• Gift cards

• Clearance or final sale items

Return Process

Before returning any item, please contact our customer support team to obtain return instructions.

Customer Support Email:
yanguoxiong028@outlook.com

Return Address:

2077 Raymond Ave
Signal Hill, California 90755
United States

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refund Policy

Refund Eligibility

Once your returned item has been received and inspected, we will review your request and notify you of the refund status.

Refund Method

Approved refunds will be issued to the original payment method used during checkout.

Processing Time

Please allow 5–10 business days for the refund to appear in your account after approval, depending on your financial institution.

Shipping Fees

Original shipping charges are generally non-refundable unless the refund is caused by our shipping error or a defective item.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and include your order number and supporting photos.

For refund assistance, please contact:

Email: yanguoxiong028@outlook.com

Phone: +1 (626) 360-6240